Very satisfied, and they are always ready to help with any issues. The car was in great condition.

I used to always rent from Budget or Avis, but often had to wait in long lines and the car model was unknown, which isn't very friendly for people who aren't good at driving! The specified model option here is excellent. It was my first time driving an X5, and it felt very smooth.

No queues, no store, both times we went directly to the parking lot. Communication in Mandarin was convenient, but the professionalism needs improvement.

Very good experience, good service and easy to pick up the car. I will definitely come back next time

Easy and convenient to use

Agent needed to take care for oil change before car was ready. No ticket counter, difficult to find and difficult to contact agent. Over an hour waiting for car to return from oil change, two different service lights on dashboard but agent assured everything checked out, and when dropped off car no agent available. Had to leave car in garage with keys. "Ticket counter" is one room office in high rise, returning car is not typical drop off--they share a garage with an apartment complex valet. Very confusing. As a side, the car was missing a hub cap.