The process of picking up and returning the car was seamless. There was no aggressive upselling of insurance, and the deposit was refunded on the spot. Overall, a great experience!

The rented car was larger than expected. It was supposed to be a 5-seater, but they provided a 7-seater with navigation, which made the trip even better.

Hertz at Munich Airport has many customers picking up cars, but the staff is very friendly and does not aggressively upsell. They upgraded us for free to a Volvo XC90 diesel, which has plenty of space. If you only have two pieces of luggage, it can seat seven people. It comes with a built-in navigation system with both Chinese and English subtitles; the English version is more accurate and has a wider search range. The car was brand new with excellent performance, providing a superb driving experience.

All the procedures were straightforward and the experience was great, all based on trust.

Efficient staff. Gave us a free upgrade with gps navigation included