Completely satisfied

The store was quite empty, and the staff were friendly

When we requested a driver change, they said it was not possible and instead suggested adding a driver. They didn't inform us that adding a driver would incur a fee, nor did they have us sign any documents. Halfway through, we received a bank deduction SMS. Calling the store yielded no response, and even when we got to the store in Fussen, the staff couldn't reach the Frankfurt store via internal phone or email. Rent-A-Car tried to help us contact them throughout but to no avail. Finally, when we returned the car, we argued our case and they didn't charge us the fee. However, this made us anxious throughout the trip, affecting our travel experience.

It's acceptable.

The worst experience ever. I would not recommend this car company unless you want to be ripped off. The supervisor was the rudest person I have ever come across. They charged us 330 pounds for scratch which wasn’t there, didnt want to sort out the problem even that we had several photos taken before drop off (car was in excellent condition). They charged my card and they basically said i have to pay the damage. Fortunately we purchased the premium insurance, but still didnt get full refund (9quid still missing).

Thanks for your help with insurance company. At least we got our money back which was stolen from us by Hertz.