At Los Angeles Airport, the staff keeps pushing additional insurance and even tried to convince us it was mandatory. Only after my strong questioning did they admit it was optional. They seem to take advantage of non-native English speakers.
The service attitude was really poor. The reserved car type was unavailable. I booked an SUV, but they recommended a Mercedes sedan instead, claiming it had a built-in GPS. What a hassle.
Average. I often rent cars from Avis and have encountered some issues, mainly regarding insurance. The actual rental company would recommend insurance, some of which overlaps with what is offered on the platform. This was something I wasn't aware of initially.
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