The overall process was very smooth.

Primera y última vez. Contratación engañosa. Para dejar una franquicia de 1.400€ es necesario tener un límite de 3.000€ en la tarjeta que no pone en ninguna parte. Total que el seguro que hice no sirvió de nada y tuvimos que pagar 123€ extras al no poder hacer la franquicia ya que "sólo" tenia un límite de 2.000€.

Primera y última vez. Contratación engañosa. Para dejar una franquicia de 1.400€ es necesario tener un límite de 3.000€ que no pone en ninguna parte. Total que el seguro que hice no sirvió de nada y tuvimos que pagar 123€ extras al no poder hacer la franquicia ya que "sólo" tenia un límite de 2.000€.

My reservation was for a petrol car. After giving me the pickup slip, they chased me to the garage to take it back and changed it before handing it back to me. I realized it was an electric car after driving for over 200 kilometers. When I asked in English at the store whether the car was petrol or diesel, the staff acted like they didn't understand, even after I asked several times. I then realized why they pretended not to understand. It's not just about attitude; I could understand their bad attitude after I refused to buy their insurance, but pretending not to understand 'petrol,' 'diesel,' and then changing the car was just dishonest.

They don't follow the rules of the contract. GOldCar won't has many hidden charges, rude staff, and they find every way possible to lie, cheat and steal. They charge airport fees which are suppose to be included. THey charge fuel which was included in the contract. False accusations of damage not done. Everyone in line is annoyed. I would never ever use them again as they are highway robbers. Also, the price quoted isn't the REAL price. Beware!!!!!!!!!

Charge me 24 euros more money when I got there so the cost I paid to easy car was not all inclusive