The car provided was brand new and clean!

Fast, and thorough explanations. The rental price includes the excess coverage, which is very reassuring

Thrifty and Hertz share one employee at the counter. We waited for about ten minutes. The staff tried to sell insurance as usual but it wasn't too annoying.

Ravi was an absolute legend. Couldn’t have asked for better customer service. 5 stars!! ⭐️

Great booking platform that I use all the time. I found a super deal!

I am a frequent traveller, and this was the worst rental car front desk experience i have ever had. We arrived at 6 pm and I had reserved the car for 8 pm. Admittedly, this was my error. However, they told us we would have to wait until 8 pm before they could give us a car. There were other cars, but the cost was substantially more. We decided to wait since after lengthy discussions, it was only a 45 minute wait. At 8 pm, they gave us a higher priced car at the lower price, because our reserved car had still not been returned. It was not a car we were comfortable driving after dark in the pouring rain. They said their inflexibility was due to my pre-paying for the rental. I will never use Thrifty Rental car or pre-pay for a rental car again!!