Counter staff unhelpful, slow, very busy but no extra staff available, was warned before hand by another customer that they will try to rip you off at end of trip! Which they did. Will never use again.

No problems yet, will be making a claim on axa insurance to cover charges.

Long wait to collect car. I booked out of hours as said office was shut but was open but still had to pay a extra €40 to cover out of hours.

Easy to book and the auto rebooking feature saved me some money too. Booked agin for next family trip.

Goldcar was fine and very good value for money. However, trying to return the car to the Goldcar desk area was a nightmare! Going round in circles and trying to find access to -2 level was a real challenge! Even having to go the wrong way down at the -2 level in the end! A real hassle when signage contradicts and then disappears not helpful. And time spent at drop-off was mostly trying to find it!

Great prices and easy booking. Very good.

Staff were friendly. On negative side, the high and unclear extra costs at the pickup desk were a surprise. When I asked how the €125 extra costs were broken down, I was told something like " €65 fuel (seems dear and I only used a half tank), €25 fuel service charge (?) and remainder in taxes(?)". Also, when I afterwards looked at documents they gave me, no written breakdown was included. These costs should all have been made clear at the time I was booking. This is my only real complaint about booking.