Couldn't pick up the car, very dissatisfied

1. When picking up the car, we were asked to buy insurance which cost three times the rental price (190 Euros). After discussing with the rental company, we decided not to purchase it. 2. They insisted on charging an extra 1 Euro per day to upgrade to an i20, otherwise, they kept saying that the original car we booked was poor and prone to issues. 3. We had to pay an additional 24 Euros for a 'fuel service' that was reportedly pre-booked.

As expected - have used them before and consistently good - worth remembering to check your car for any scratches etc before leaving the airport.

L'attente pour récupérer son véhicule est déjà scandaleuse, plus de 2h au guichet... Puis après une arnaque de Carmen la vendeuse, qui nous a fait souscrire à une assurance à 104 euros pour pouvoir récupérer notre véhicule. C'est un scandale!

The staff on the counter were very abrupt and did not always understand what we were trying to say. The desk area to talk to the staff is ridiculously tight. You’re practically touching the people next to you.