Bad service at pick up counter

N.Beri

Italy

Reviewed: Fri, May 24, 2019

About Leasys: 6.0 /10

Not at all. It was one of the worst car rental experience. Our family of 5 with a child and 2 seniors were sent walking in the rain for almost 1 km to a garage to find out that the car we booked was not available. They gave us an alfa Romeo mid size sedan when we had booked an alfa Romeo SUV. Our luggage did not fit in it. Then we started arguing with them. After a long time, they gave us a Kia sportiva which I was trying to explain to them is not an alfa Romeo. I expected at least an apology but all we got.is.a.shrug of shoulders. They said we should.take up thematter with the broker who booked the car.

About QEEQ: 9.0 /10

Leasys

Rome

Italy

Standard | Alfa Romeo Stelvio or similar

1 days rental

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Olbia Costa Smeralda Airport(OLB)

Olbia

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Reviewed: Sat, Oct 8, 2022

“A very pleasant experience”

About Leasys: 9.0 /10

The pick up and drop off process was very smooth with good customer care from the staff, no trying to sell additional products etc. A very pleasant experience with Leasys.

About QEEQ: 10.0 /10

m.grant

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Brindisi Airport(BDS)

Brindisi

Italy

Reviewed: Fri, Oct 1, 2021

“2 hours 10 minutes of my life I will never get back”

About Leasys: 6.0 /10

waited 2 hours 10 minutes in que to collect the car. rude unhelpful staff.guy who gave me the car showed a plastic bit missing from bumper and a scratch on front wing. he said we know about these so don't worry. we waited 20 minutes for someone to accept the car when we came back. they then said the damage wasn't already there as they had no knowledge of it. I said speak to the guy who gave me the car, but he wasn't working that day. total shambles, would never ever use leasys again and if you use this sort of crap outfit I wouldn't use queen either

About QEEQ: 10.0 /10

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Rome Fiumicino Airport(FCO)

Rome

Italy

Reviewed: Mon, Sep 20, 2021

“Nice company but they are too lazy at the check in”

About Leasys: 8.0 /10

I had to wait almost one hour to get the car. There were two people serving the customers. At one point there was only one person at the counter. When I arrived I was second in line to be served and it took forever. Not a pleasant experience after a long trip! i must say that the return process was a breeze! fast and efficient!

About QEEQ: 8.0 /10