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Bad service at pick up counter

Reviewed: Fri, May 24, 2019
About Leasys: 6.0 /10
Not at all. It was one of the worst car rental experience. Our family of 5 with a child and 2 seniors were sent walking in the rain for almost 1 km to a garage to find out that the car we booked was not available. They gave us an alfa Romeo mid size sedan when we had booked an alfa Romeo SUV. Our luggage did not fit in it. Then we started arguing with them. After a long time, they gave us a Kia sportiva which I was trying to explain to them is not an alfa Romeo. I expected at least an apology but all we got.is.a.shrug of shoulders. They said we should.take up thematter with the broker who booked the car.
About QEEQ: 9.0 /10
Standard | Alfa Romeo Stelvio or similar

Relevant Reviews on Leasys in Italy

S.Griffin

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Economy | Lancia Ypsilon or similar
Reviewed: Sat, Oct 29, 2022
“Best car hire experience post COVID.”
About Leasys: 10.0 /10
I have just realised that I left my Apple airpods in the car when I dropped the car off. I have not been able to contact your Rome airport office to check if they have been found.
About QEEQ: 10.0 /10
Platform was perfect for me

R.Andersson

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Economy | Fiat 500l or similar
Reviewed: Fri, Jul 29, 2022
About Leasys: 8.0 /10
Booked model not available, we was upgraded to a Jeep Renegade luckily to fit all luggage. Nice staff, good rental experience.
About QEEQ: 8.0 /10

m.grant

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Mini | Fiat 500 or similar
Reviewed: Fri, Oct 1, 2021
“2 hours 10 minutes of my life I will never get back”
About Leasys: 6.0 /10
waited 2 hours 10 minutes in que to collect the car. rude unhelpful staff.guy who gave me the car showed a plastic bit missing from bumper and a scratch on front wing. he said we know about these so don't worry. we waited 20 minutes for someone to accept the car when we came back. they then said the damage wasn't already there as they had no knowledge of it. I said speak to the guy who gave me the car, but he wasn't working that day. total shambles, would never ever use leasys again and if you use this sort of crap outfit I wouldn't use queen either
About QEEQ: 10.0 /10

V.Raffin

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Compact | Fiat 500l or similar
Reviewed: Sat, Aug 24, 2019
“Very good”
About Leasys: 10.0 /10
The car I had was upgraded. It was brand new. The guy at the counter was very nice.
About QEEQ: 10.0 /10

a.norton

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Large SUV | Alfa Romeo Stelvio or similar
Reviewed: Tue, Jun 25, 2019
“Having to pay extra money for picking up the car a hour later than said is disgusting.”
About Leasys: 3.3 /10
The car had never been clean, the staff was rude and just wanted extra money for everything, as it stands I will be letting every person I know to never use this company.

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