2 hours 10 minutes of my life I will never get back

The store itself is quite small, with only one counter and two staff members: one handling paperwork and the other driving customers to pick up their cars. Processing and waiting times are rather long. The actual car pickup location is in the parking lot beside the train station (about 600 meters away), specifically on the third floor of a multi-level parking structure. The dedicated parking area for the rental company is located on the third floor. To pick up your car, a staff member from the company will first go to the ground floor to get a parking ticket. Keep in mind that once you’ve received the ticket, you must leave the parking lot within 15 minutes, or the ticket will no longer work at the gate, requiring you to return to the ground floor to redo the ticket process. The company charged me an upgrade fee for the vehicle without confirming or explaining it to me; I only noticed it later when they sent me the electronic invoice. Additionally, the service staff wasn't particularly friendly, especially the guy wearing glasses who took us to pick up the car. He spoke very quickly and seemed impatient when he realized we had trouble understanding. The car was not filled to the full tank upon pickup (only 5/8 full), but when I returned the car with more fuel (7/8 full), they didn’t refund the extra amount nor did they mention this issue.

Very satisfied, the service attitude was excellent.

Terrible service.

Let's talk about the car return experience first.

Very satisfied