From the time my plane landed until I was in a car, TWO hors had passed. There was over a 45 minute wait for the shuttle alone. This was a quick trip into and out of Orlando, which made a delay like this totally unacceptable. I also had to call my insurance company to prove that I didn't need their expensive insurance.

Distance to rental location is far and shuttle not frequent enough. We bought a Lyft ride to get there $22.00 and almost needed to Lyft again back to airport but the shuttle arrived just then.

The car exceeded my expectations the front desk staff was excellent I would definitely rent again. Did however have to wait 25 minutes to be picked up from the airport when I was told 10 to 15 minutes.

At the time of my arrival there were too many people and only one customer service representative. Due to the fact that one of the customer took a lot of time to make a decission the whole line of people was waiting for too long. If you book a car in advance the whole process should be organized faster and easier. But when Junior came everything started to move faster.

Like: Route were very professional from the point of picking us up from airport till dropping us off. They didn't try to up sell rather asked if i want an upgrade for free, car was clean and everything worked out well. Will use them again in future.