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Live chat Email us Service Code: 2021329216
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Not worth the savings

Reviewed: Tue, Oct 1, 2019
About Routes: 5.0 /10
Shuttle driver was the only good part of the transaction. One guy at the counter. Acted like he was doing me a favor by acknowledging me. Even asked if my insurance card was real. No professionalism. Rented a Corolla, but received a Jeep. Okay, but was assured the low tire light being on was no big deal, it's a sensor, "we go over all of our vehicles before they go out". 1/8 tank of gas - really? First stop is the gas station. Get out on the highway, lots of bugs. No washer fluid! Guess their version of going over a vehicle is much different than mine. Last time I will use Routes.
About QEEQ: 10.0 /10
Intermediate | Toyota Corolla or similar

Relevant Reviews on Routes Orlando Airport

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Full Size | Nissan Altima or similar
Reviewed: Wed, Oct 30, 2019
“Overall Good Experience”
About Routes: 10.0 /10
Everything was great other than the 45 mins we waited for pick up on arrival at the airport. Glad we weren't in a hurry!
About QEEQ: 10.0 /10

J.Gisi

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Intermediate | Toyota Corolla or similar
Reviewed: Fri, Aug 23, 2019
“Awful Customer”
About Routes: 6.3 /10
From the time my family entered the Routes building until I was able to drive away in my rental. It was close to 2 hours. The customer service was awful. It was like renting from the DMV. Pay the few extra dollars and rent from a better agency. I would never recommend them.
About QEEQ: 7.0 /10

J.Edward

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Intermediate | Toyota Corolla or similar
Reviewed: Wed, Jul 3, 2019
“Not bad”
About Routes: 9.7 /10
No one answered the phone when we called to be picked up from the airport and had to wait an hour, while everyone else got picked up from their shuttle right away. However, the car was better than expected. New 2019 Kia Forte, very nice car. The lady that helped us check in seemed a bit disengaged and uninterested in helping us, but the guy that helped us check out was awesome and fast. Overall, the whole process went fine and price was great, so I would probably rent from here again.
About QEEQ: 9.0 /10

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Intermediate | Toyota Corolla or similar
Reviewed: Mon, Apr 15, 2019
About Routes: 5.3 /10
Vehicle had major drive line vibration issue. When I returned the vehicle early the staff could not issue a refund and instead directed me to contact their customer service department.

Jay

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Intermediate SUV | Nissan Rogue or similar
Reviewed: Wed, Jun 20, 2018
“Excellent”
About Routes: 10.0 /10
Like: Route were very professional from the point of picking us up from airport till dropping us off. They didn't try to up sell rather asked if i want an upgrade for free, car was clean and everything worked out well. Will use them again in future.

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