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Reviewed: Tue, Mar 10, 2015
About Hertz: 2.0 /10
When I picked up the car at the Auckland airport counter, they said that the model I needed (Highlander) was not available. They asked me to downgrade to a RAV4 or switch to a minivan. After almost two hours of back and forth, they finally managed to get a Highlander for me, wasting a lot of time. For a big company like HERTZ, such issues are absolutely inexcusable.
About QEEQ: 10.0 /10

Relevant Reviews on Hertz AUCKLAND APT

Isabel Grace

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Reviewed: Sun, Jul 7, 2024
About Hertz: 10.0 /10
Simple, quick, and convenient.
About QEEQ: 10.0 /10

Leo Tours

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Reviewed: Fri, Sep 14, 2018
About Hertz: 10.0 /10
Hertz was the busiest, but the staff were quick, diligent, and helpful. Very satisfied
About QEEQ: 10.0 /10

Agnes Powell

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Reviewed: Fri, Mar 2, 2018
About Hertz: 10.0 /10
No need to queue, but the customer service processes orders very slowly.

Jane Pullan

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Reviewed: Sun, Aug 6, 2017
About Hertz: 10.0 /10
I just completed this review after booking my New Zealand trip again. This was my best car rental experience abroad.
About QEEQ: 10.0 /10

Kimberley Howell(s)

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Reviewed: Tue, Dec 22, 2015
About Hertz: 6.0 /10
Firstly, the deposit hasn't been refunded yet! Secondly, I rented the car for one day and chose the full tank option, thinking they would deduct according to consumption, but they only refunded a certain percentage of the remaining fuel. The front desk didn't inform us about this when we booked. Frustrating. However, the service attitude was quite good. Just be cautious, everyone.
About QEEQ: 10.0 /10

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