Good, big company with fast efficiency

The service was excellent and wonderful.

The service representative who helped us was an Indian girl with a rather unfriendly attitude. She wouldn't rent us a GPS or sell the promoted insurance and gas, claiming they were out of stock. It wasn't until a gentleman intervened that we found one. The final payment was 382.09 NZD, higher than the quoted 344.31 NZD, an increase of approximately 40 NZD. Due to time constraints, we didn't argue. On checking the account later, the actual charge was 422.89 NZD, and we couldn't figure out why. Communicating from afar seemed more trouble than it's worth, so we let it go as a loss. I won't use this company again. JUCY is much better. We rented from both companies on this trip, and the difference was clear. JUCY was enthusiastic and eager to help (we had a flat tire, and they sent someone out right away). Their prices matched the quote, and they were fair. I recommend JUCY for their reliability. While not as famous as Hertz, JUCY’s service is superb. Their cars have distinctive branding, making them easy to spot, and fellow renters help each other out.

The service attitude was okay, but the car's tire treads were already quite worn. It is recommended to replace the tires to reduce the chance of a tire blowout during the rental period.

The car was excellent, the pick up from Auckland was seamless but the drop off at Wellington Airport was difficult as the rental drop off area wasn’t signposted, the Hertz staff eventually resolved it but it took a lot longer than it should.

The whole process was simple & went without a hitch.