Jia Hua did not have the car I booked, but they upgraded me multiple times to a Toyota Hiace.

I specifically booked a Hertz Highlander, but only a Sorento was available at pickup. The price for a Sorento is half at other shops. The car had a bad odor throughout! Pickup was at 7 PM and drop-off at 8 PM. I confirmed that a one-hour delay was permissible, but was charged for at least half a day.

Communication during car rental was average, but the return process was very good.

Renting a car was very convenient, and the Auckland airport branch opens very early! Returning the car was even easier! We haven't received the bill yet and don't know if there are any charges.

Des frais rajoutés par Hertz sur la facture pas tres claires!