Good

No waiting in line, immediate service. The clerk said zuzuche brings in an average of 4-5 customers daily.

Same process as every rental company except a problem with the payment card used to pay the 250€ deposit. With enterprise, it's possible to pay the deposit with debit card (until the category "SUV, MEDIUM car. For luxury cars (category F), they need a credit card.

We had a nightmare experience that is still ongoing - it totally ruined our vacation. We twice had to change cars due to 1 faulty car and 1 Mitsubishi recall - costing us two days of vacation circling back to Germany to change. Then after the second vehicle switch, we were charged 950 Euros (the full deposit) without explanation (bar one email to us addressed to a wrong email address). After many phone calls, being on hold for long periods and promises of calls back from Enterprise, we discovered that Enterprise at Nuremburg Airport (where we changed the second car) had 'discovered' damage after we returned the vehicle. Originally when we arrived they had thoroughly checked the car and exchanged telling us everything was OK, there was no damage. They just charged us without a discussion. Now they told us to email our complaint and we have had no response since we contacted them on 11th July. We feel scammed.

This part went fine and smooth - we were happy with the booking process.