From the time my family entered the Routes building until I was able to drive away in my rental. It was close to 2 hours. The customer service was awful. It was like renting from the DMV. Pay the few extra dollars and rent from a better agency. I would never recommend them.

THEY HAVE ONLY 2 STAFF TO ASSIST THE CUSTOMERS, THEY TAKE CARE OF BOTH ICK UPS AND DROP OFF, HENCE IT TAKES LONGER TO BE SERVED. i BELIEVE THE AGENTS ARE OVER WORKED THEY APPEARED NOT TO BE IN SERVICE MODE, JUST TAKE THE CAR AND MOVE ON KIND .. ANY WAYS ONCE i GREETED THE AGENT AND BROKE ICE , I COULD SEE SOME SMILES, THIS WAS GOOD ENOUGH FOR ME . SUNPASS TOLL WAS VERY EXPENSIVE, USUALLY CAR RENTAL COMPANY CHARGED 8$ ROUTES CHAGED ME 11$ PER DAY.

We called and went immediately to the exact pickup stop and sat within 10 feet of the sign for pickup. The pickup van never came. I called and they said that the van had broken down and then another van would be there in 10 minutes. No van appeared. I called again after 20 minutes and they said a van would be there within 10 minutes. No van appeared after 20 minutes. I called again and rechecked that we are at the correct place and they said a van would be there in 10 minutes. No van appeared and within 20 minutes I called again but they only had an answering machine. I continue to call until midnight and we finally left and got a car with no problem from thrifty Rent-A-Car right inside the airport.

I had prepaid for a "Toyota Corolla or similar" vehicle at MCO for January 30, 2019. When I arrived at EasyRentCars MCO which had a large "Routes" sign outside, I was told that the only vehicle they had was a Jeep Rubicon. I asked if there was any alternative. The young woman staff member said "Yes, you have an alternative. You can leave and go back to the airport." Therefore I accepted the Jeep. On leaving the parking lot the vehicle made a terrible rumbling sound and the steering wheel shook. I returned and reported this to the same staff member. She said that this was due to the tires that were installed on this type of Jeep, and it was normal. When I reached my destination after 2.5 hours of freeway driving I saw that the front tires were almost bald. I therefore did not drive the car further. I called EasyRentCars at MCO and when I explained the situation they put me on hold and immediately hung up on me. When I called again I was put on hold for 15 minutes until I eventually hung up. I called the Customer Service number for Routes that I found though Google. "Kimmy" at Routes Ontario Customer Service was helpful and connected me to the manager "Kevin" (who I have previously been told was not in the office). He asked me to send photographs of the tires to him along with my phone number so he could contact me with a solution. Kevin did not call me. When I called again I was told that Kevin had left for the day. I was told that a replacement vehicle would be driven to my location in Jacksonville the next day. In the afternoon of the next day EasyRentCars delivered a new car to me. As the Rental Voucher states that the Car Supplier is Routes Car & Truck Rentals please help me!!

Like: Price was fantastic! I thought it was a scam- telling everyone
Dislike: I liked everything