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Reviewed: Mon, Oct 19, 2015
About Hertz: 6.0 /10
The car was good. Although it was the specified model, we got upgraded to a Mitsubishi SUV at the store. The service staff were very friendly. We rented a child seat, which was quite spacious, so it was still cramped for a family of five. The on-site charges were about $40 more than the price listed on the rental website. There were many items listed, likely fees and not taxes! But I still don't understand why. When asked, customer service said it's the $75 child seat tax. Do you assume customers don't understand English?!

Relevant Reviews on Hertz MELBOURNE APT

Sabina Michael

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Reviewed: Sat, Jun 22, 2019
About Hertz: 10.0 /10
Great
About QEEQ: 10.0 /10

Kennedy Samson

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Reviewed: Tue, Jun 11, 2019
About Hertz: 2.0 /10
Communication between Zuzuche and the overseas car rental company was completely unsuccessful. I completed the booking on the Zuzuche website and arrived at the Hertz car rental at Melbourne Airport on the morning of May 12. The car rental agency told me they had no information about my booking. I tried to contact Zuzuche for over an hour with no answer. I was stuck at the car rental office for more than two hours without a car, which disrupted my travel plans. I had to make a new booking directly with the car rental agency at a much higher cost than my Zuzuche booking.

Duke Jean

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Reviewed: Mon, Mar 20, 2017
About Hertz: 10.0 /10
A great international car rental company with attentive and detailed service.
About QEEQ: 10.0 /10

Kent Stephens

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Reviewed: Sat, Jan 6, 2018
About Hertz: 10.0 /10
The car pickup process was simple, with no sales pitches. Reliable.
About QEEQ: 10.0 /10

Frances Browning

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Reviewed: Tue, Apr 12, 2016
About Hertz: 10.0 /10
They didn't provide the reserved model. I booked a Yaris, but got an i30 instead. No special explanation, but I accepted it. Overall, it went smoothly.
About QEEQ: 10.0 /10

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