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Reviewed: Mon, Oct 19, 2015
About Hertz: 6.0 /10
The car was good. Although it was the specified model, we got upgraded to a Mitsubishi SUV at the store. The service staff were very friendly. We rented a child seat, which was quite spacious, so it was still cramped for a family of five. The on-site charges were about $40 more than the price listed on the rental website. There were many items listed, likely fees and not taxes! But I still don't understand why. When asked, customer service said it's the $75 child seat tax. Do you assume customers don't understand English?!

Relevant Reviews on Hertz MELBOURNE APT

Franklin Raphael

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Reviewed: Tue, Jan 2, 2024
About Hertz: 10.0 /10
Very good.
About QEEQ: 10.0 /10

Agatha MacDonald

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Reviewed: Sun, Sep 3, 2023
About Hertz: 10.0 /10
Pretty good

Yves DeQuincey

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Reviewed: Tue, Feb 12, 2019
About Hertz: 10.0 /10
The car rental location at Melbourne Airport is easy to find. After collecting luggage, just cross the zebra crossing outside the airport exit to the opposite side. It takes about 5 minutes to walk there. We did the paperwork in the afternoon around 2 PM. We also paid about 70 AUD for all tolls during the 3-day trip. The return time can be anytime before 4 PM on the agreed return day. We chose to return the car at a location in downtown Melbourne, which is less than 1 kilometer from Federation Square. It was also easy to find. There are gas stations near the return location, and the return process was simple, taking about 15 minutes to complete. We got a free upgrade to a new 2018 car with just 9000 kilometers on it. Adding an additional family member as a driver did not incur extra charges.
About QEEQ: 10.0 /10

Reg Moses

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Reviewed: Thu, Feb 22, 2018
About Hertz: 10.0 /10
The process was quick, but I had to wait a long time to pick up the car. They didn't require me to return it with a full tank.
About QEEQ: 10.0 /10

Betty Roosevelt

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Reviewed: Mon, Aug 29, 2016
About Hertz: 10.0 /10
Professional service with no extra sales pitches
About QEEQ: 10.0 /10

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