Car had been in prior accident and didn't handle perfectly on curves but was fine overall. 2-shuttle process to get to pick up location. Address given for drop off did not match up with Google maps, so I'm glad we weren't in a hurry to make our flight. Customer service was very good. Office and bathroom were dirty. Nevertheless a very good value for the price.
“I was incredibly unhappy that I did not get the economy car I had rented and instead got an SUV.”
About Routes:7.7/10
I wanted the car I rented, an economy car. I did not want an SUV. I doubt that I would rent from Routes again. Although I rented for a reasonable price, the add ons for insurance, some of which I did not really need, I found very irritating.
“Everything was fine but the counter staff at pickup was quite rude, acted annoyed at questions.”
About Routes:8.0/10
More polite counter staff would make a big difference.
About QEEQ:8.0/10
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