pleased

I bought insurance online, but when picking up the car, they insisted I buy insurance again. The customer service told me to pay first and they would handle it later, but they never did. I ended up spending a few hundred more for nothing. Very disappointing. I suggest everyone avoid renting from this platform, it's full of pitfalls.

Shuttle experience was a bit challenging, but overall Routes was awesome

Thumbs up

I'm 65 yrs. old and this was the worst, most inefficient pickup and return process I have ever experienced.

Like: Quick pickup after and before my flights; friendly transfer drivers and counter staff, fun car (jeep!)

Like: I got an excellent price for my rental vehicle, and they upgraded me for free. It was awesome
Dislike: There were a few things that I did not know when I rented the vehicle that I would need to show proof of, so making the customer aware of that would be appropriate