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Search for Routes Car Rentals in Chicago

Terrible and Inefficent Pickup and Return Process

Reviewed: Tue, Apr 2, 2019
About Routes: 4.0 /10
I'm 65 yrs. old and this was the worst, most inefficient pickup and return process I have ever experienced.
About QEEQ: 8.0 /10
Nissan Rogue image
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Medium SUV | Nissan Rogue or similar

Relevant Reviews on Routes Chicago Airport

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Medium SUV | Nissan Rogue or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Thu, Oct 3, 2019
About Routes: 8.7 /10
Not enough counter help. Wait too long for transportation to the rental car facility. Gas cap cover broken.
About QEEQ: 8.0 /10
Booking is good, price fair, not enough counter help. Wait way too long for service. People were nice tho.

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Medium SUV | Nissan Rogue or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Sun, Sep 8, 2019
“Repeat customer when and wherever I travel.”
About Routes: 8.7 /10
The customers are traveling and need the aide of automatic doors when handling luggage.
About QEEQ: 10.0 /10
It's always easy to book on this site. I wish there were more coupons offered.

v.rodriguez

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Medium SUV | Nissan Rogue or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Tue, Jun 18, 2019
“Great car at a great price. Customer service can improve with certain workers.”
About Routes: 8.0 /10
Car was great, shuttle driver to routes was pleasant. Getting the car was busy but guy helping us was great. Returning the car was busy, and lady at the counter was very rude to everyone. Lacked customer service skills.
About QEEQ: 10.0 /10

J.Zolot

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Economy | Kia Rio or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Fri, Jun 7, 2019
“fine”
About Routes: 7.7 /10
I didn't like Routes telling me damage to car before I accepted it, ie. dent listed as scratch. When I didn't agree and wanted the exact damages listed, counter staff got snippy. I had to request she acknowledge the damages and give me a copy of the form. This process took approximately 60 minutes.
About QEEQ: 10.0 /10

B.Callahan

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Intermediate SUV | Kia Sportage or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Fri, Sep 7, 2018
“Fantastic experience all the way around!”
About Routes: 9.8 /10
Like: Price, vehicle and the service representative, Patrick.
Dislike: Nothing.

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