Poor customer service

My girlfriend and I were traveling together but staying at different locations. We came in on the same flight and were leaving on the same flight. For some reason when booking my car my pickup was later and my return was much earlier. When I was telling this to the wonderful woman at the counter she went to the trouble to look at my reservations and was able to switch to the same times as my girlfriend's times at no extra cost and there was even a car ready for me right then and there. She didn't have to do that. She could have let me sit there until my time. Thank you, thank you, thank you.

Routes did not have the vehicle I ordered. I was forced to take a smaller vehicle than my needs required. I got a very inexperienced counter person who was receiving no help from the other staff. It took a lot longer than It should have. Parking lot was very packed with cars. No room in the lot.

I accepted the offer of a jeep and didn't realize how rough the suspension was. No fault of the staff, maybe a friendly warning would have been helpful.

It was not immediately known that the pickup counter was away from the other airport car pickups which elongated our pickup experience. It was also not known that a 3rd party insurance would be required and costing us more money.

Like: Quick pickup after and before my flights; friendly transfer drivers and counter staff, fun car (jeep!)