Good value for money.

I previously heard that many car rental companies in the UK use tricks, but this one was quite good. Although they did mention once or twice about upgrading to a more expensive car or adding insurance, once I firmly declined, there was no further pushing. This level is understandable. Overall, everything went smoothly.

The overall service was quite good and I'm satisfied.

I booked for Mercedes Benz E class but I got C class. I should be getting the car of the similar class but got a lower class car. Except for getting the lower class car, the car itself was in very good condition and super clean. Staffs were helpful and kind though there were mistakes when returning the car ( I only drove 330 miles but the staff mistakenly calculated that I drove more than 1000 miles but it was corrected and sorted out fast. So no problem).

I rented a 7 seat van and was forced to use a 5 seat car. I was told it would be exchanged at my first hotel in London within 48 hours and it never happened. We had to continue our trip from England into France in the smaller vehicle. We also had to pay an additional $60 euros for the channel crossing due to a late booking. The car also had a stinky odder and we had to purchase a plugin air freshener. We did not smell it when getting in because the windows were all cracked and it was raining. The staff was nice but never solved the problem.

Car was great. Budget customer service was superb.

Great booking platform