QEEQ provided an excellent service for a seamless rental.

Malicious fraud, forced to buy commercial insurance

The only advantage of this company is its low price, and nothing else. The wait time for picking up the car is very long, and the car they gave me was totally different from the one I booked — an old and very large business car. After insisting, they changed it to a very small two-seater car, but they have many requirements. They charged me a young driver risk fee, and the amount was double what was published on the website. When switching cars, there was a small scratch that I would have had to pay for if I hadn't taken detailed photos of every part of the car. Therefore, when dealing with this company, be sure to photograph every detail. Also, during the rental process, they kept trying to sell me insurance. When I refused to pay for the insurance, they blocked a deposit of 900 euros on my card, whereas other companies, like Avis, only blocked a bit over 200 euros. To summarize, aside from being cheap, their service is very poor, and the cars are very old.

Was very busy at the counter so we had to wait for a bit. Nothing special. As always they tried to sell upgrades for insurance and car models, also nothing special. No problems at all with the check in procedure.

Got an even better deal because of the Price Deal Applicator. It works for you when you are busy doing other stuff. Best feature ever!

Despite handing my car back in perfect condition, on time, in the correct bay without any issues I've since received a strange phone call asking where the car was and when I said I'd already dropped it off they apologised, then the following day I got a missed call followed by an email asking my why I hadn't dropped off the car the previous day. Very strange and anxiety provoking, I'm glad I took photos of the car in situ of the car after I dropped it off. Completely unprofessional and best avoided entirely it you do t want strange worrying follow cars from them. You get what you pay for I suppose.

Had a very long wait of one and a half hours to get the keys at the airport. Firefly knows in advance when people are arriving to collect cars and how many. Why are arrangements not made to deal with customers in a timely manner? The customer service representative did not apologise for the wait. I had 3 young children and it was 11pm at night. Instead he had a go at trying ti confuse me into buying extra insurance.