Seamless, stress free and reliable.

The best car rental experience ever.

The rental store offered a free upgrade to the car, which was in excellent condition, having only driven 5300 miles. There was no pushy sales behavior. The car exchange store is very large, with many nearby gas stations offering reasonable prices. The return process was simple, and the airport shuttle bus goes directly to the international terminal, making it very convenient.

The staff were very polite. I was given a choice of several cars. As recommended by the service staff, I selected a Toyota Camry. To my delight it was a near new car. I was running late on the return and only had 3/4 of a tank of gas. To my surprise (and further delight) I was given a $10 rebate towards the fuel cost and only charged $6. I very much appreciated this. Next time I rent a car it will be with National at the John Wayne Airport.

The booking platform was easy to use. As an international driver, I was happy with the price, inclusive of the insurance. I used the Price Drop service and saved a further $35. However, I was nervous that the rebooking would not be confirmed and I would miss out on getting a car. It was reconfirmed. But i was anxious until it was. In the future I will use price drop only when I book many weeks in advance of my trip. That way I can turn it off and not risk losing the car.

The car was great and also the drop off went smooth.

Like: the support of the customer service agent (via email) and the desk representatives (despite arriving at 11:30 pm)
Dislike: n/a