Great price!

From the time my plane landed until I was in a car, TWO hors had passed. There was over a 45 minute wait for the shuttle alone. This was a quick trip into and out of Orlando, which made a delay like this totally unacceptable. I also had to call my insurance company to prove that I didn't need their expensive insurance.

Once I arrived at Routes, it took over an hour of waiting to get my car and get serviced at the counter. They are so understaffed. Once I got called up, it was pretty fast, but the long wait to actually talk to a staff member was ridiculous. This was Sunday morning at 11am. It was also somewhat slow to return the car, waited about 30 min in total, but far better than the pick up.

We had to wait over 50 min for a shuttle to pick us up from the airport:( And this is at 6:30 am on Sun.

Routes was great!

I signed in first but another guy was taken ahead of us....then he had trouble with his Ins. So that was the only thing ....took an extra 20 min.