Car rental was excellent

Very good

Nightmare. Received car rental confirmation, but on the day of pick-up, they told me I couldn't get the car. Customer service mediation from Zuzuche was ineffective, and they refused to provide the car no matter what. Hotel and travel plans were already booked, but suddenly no car was available. What are we supposed to do? The Enterprise staff had a bad attitude, only saying 'No' and 'Nothing we can do,' with no intention of helping. Rushed to all major car rental companies in downtown, but all cars were sold out for that day. Finally managed to get the last manual car at a high price from Sixt in the suburbs after much effort. Currently still in the appeal process.

They did not push insurance sales. The car pickup was quite fast, with two cars to choose from. We had more luggage and took some time to decide which car to take. I rented a RAV4 but ended up with an Eclipse, which had significantly less space. Overall, though, I was satisfied.

Pretty good, but there is an extra charge for the second driver.

The staff were very friendly, patient, and meticulous! The procedure was quite convenient, and the car model was excellent. The BMW 320D was particularly reliable on the many winding, narrow, and slippery country roads in the UK!