Good service

Car and customer service was very good. Overall I felt the entire experience was seamless. Would have preferred easier means to contact them prior to pickup but that’s ok.

No issues. Seamless experience.

Airport pickup and drop-off are very convenient. All the staff are friendly. Returning the car only involves checking the fuel gauge, no excessive procedures. Although the vehicle has over 90,000 kilometers, it is well-maintained and looks relatively new.

The exterior and interior car was dirty. Lots of rubbishes left from previous customers. Apex should provide a cleaner car condition.

The platform is easy to use. I suggest to collaborate with the local car lender to provide the insurance services. This, the claiming process is quite long if it is now provided by the third party.

The pick up area was not located directly at the airport. We had to walk for a good 5-10 minutes with my dad (who is an elderly person), then wait more than 15mins for a shuttle to drop us at the APEX site where we had to queue for 20mins before talking to a very slow and not competent person (for another 20mins before we could get the vehicle)

It was very good, thanks

The lady who served us was very friendly but l wished she had spent some time with me going through such things as Spare wheel Radio GPS Route out os site Ets

All good