Renting was easy, collecting was terrible.

Picking up the car was very convenient and quick. Since we had a lot of luggage, we temporarily switched to a larger car, and the additional cost was very reasonable. Returning the car was done in a second, amazing!

There were so many frustrated people in that queue at the airport. For pre booked cars. There was anger and frustration

Fine

I was a difficult costumer with loads of demands and questions and everyone was great, polite and friendly

Easy, all the filters and I to I needed. Costumer service with the chat was awesome without having to wait for an assistant... It was great: quick, smooth and friendly. 6 stars service

Although I will never be able to prove it, I do believe that Budget at El Prat ran a scam on me. I rented the car for one day for 17 euros. But they took me to the cleaners for 350 euros. 220 for repair, 40 for handling (??) and 80 for administration whatever (??). They found the smallest of scratches on the rear bumper. Most certainly it was there when I got the car but they make sure to just hand you the keys and make do for yourself to go over the car. The parking lot is dark and it is impossible for any driver to find these small scratches. But thats all part of the scam. I don´t know why I´m writing this. Not like anyone is going to read this or give a shit. Never ever will I do business with Budget or Avis and I will tell everyone I know about this disgusting company and this horrible scam. And all the clerk could say, ´don´t worry, your insurance will pay´ Thats what these horrible people think makes it ok to be so disgusting.