It was awesome once I arrived to the Hotel to pick the car up.

Professional, competent & helpful counter staff.

I didn't expect when time for pickup I did to pay extra for mileage even though it say unlimited mileage.

Great. Specifically the price drop protection

The young lady T the front desk was polite and courteous. She was friendly and welcomed me and my family with a smile. She was very helpful explaining the process and helped me a lot getting through to get what I needed. A big applause as she was patient with other customers before my turn. I will return.

No switched the Jeep to Nissan Rogue no price adjustment.

They did not provide the requested mid-size SUV. They assigned three to me and asked me to wait for them being cleaned. Within 5-10 min these cars were given to other customers. I had to take a small vehicle and bring it back for an exchange next day for the reserved SUV. I wasted hours and money for their mistake and mistreatment.