Smooth ride

Very disappointed in having to pay a £700 deposit

Excellent staff at the Europcar counter very friendly and helpful, processed quickly, location is good. Car was just awful I've hired and driven alot of cars and without question the Vauxhall Crossland X is the worst car I've ever driven, 3700rpm at 70mph in top gear thing was screaming, gearbox felt like it was outta Kombi, ratios are horrendous, terrible fuel economy and pretty sure it wasn't firing on all 4 cylinders.

The car was perfect, the only real gripe I would have was, we returned the car early in the morning. We drove to the drop off, but there was no personnel at that time in the morning. But not having returned a car at Bristol at that time, we had no idea that we just drop the key in the box. But there was no instruction to that effect on the rental agreement or on the Europcar booth. Other than that it was all very good

Price drop protector did not work in this instance, however it did on my next rental. But the "Best price guarantee" does look as if it has been honoured, just waiting for it to be credited to my account. All in all very happy with the process

Still tried to hard sell me insurance. Showed me why the Axa policy sold by easyrentcars didn’t cover bodywork damage.

Good.

After a long haul overnight flight I was horrified to find almost 20 people in front of me waiting to collect a car. The process took almost 1.5 hours. The staff were polite but there were just 3 people working and a wait of this length was extremely frustrating and totally unacceptable. Poor show and very unprofessional for an international company.