Great

There was no staff at the airport counter, and the provided phone number was not answered. We had to ask a taxi driver to take us to the pickup location, which cost us 150 lira. Additionally, the vehicle did not match the model we ordered.

The insurance upsell was actually fine, but the biggest issue was the wrong return address. We were told at pick-up that it was at T2, so we went there early and searched for a long time only to find the counter was closed. After calling, we found out it was at T1. Paying for parking was a minor issue; the main problem was going through security, finding the counter, and making calls, which took us half an hour. Fortunately, we arrived early; otherwise, we would have missed our flight. When we complained to the staff, they were indifferent and simply said it was wrong, which was really frustrating!

The service was enthusiastic. Despite the language barrier, we managed to understand each other with gestures. Haha.

Very good service attitude, and they timely followed up on our car usage status

We returned the car at Nevsehir Airport. While refueling at a nearby gas station, an Enterprise staff member was already waiting for us, even before we called. They inspected the car and took it back at the gas station, and then kindly drove us to the airport.