A very enjoyable weekend - would recommend to anyone.

Excellent service!

They replaced the car with a lower-priced model and claimed the insurance purchased domestically was invalid, which caused me to spend an additional $90 on insurance.

We had to wait in line for almost an hour. The Avis employee added road assistance insurance and a tank of gas without informing us. We made her remove the road assistance from the bill. She then added an extra charge of seventy to eighty dollars for automatic tolls (like ETC). Even though we understand English, we had to ask her to remove that too, and she looked very unhappy!! We originally booked a Citroën but were given a two-door, gas-guzzling American red car instead, which was really unfair!!!

The service attitude was very friendly.

The San Francisco airport location was extremely busy; we waited for almost an hour. The staff were inefficient, and I saw one woman chatting away with a customer, completely ignoring the line behind. Although the rental cost through zuzuche was 1250 USD, we added insurance for about 90 USD, making the final bill 1420 USD. The staff tried to add various insurances, and you have to negotiate yourself. It's quite troublesome, especially if your English is not good.