Satisfied

Very satisfied.

I explicitly mentioned during the paperwork that I had already purchased insurance through the app and didn’t need it, but they still added extra insurance. Initially, they gave me a Ford, and I had to negotiate with them to switch to a Suburban. Honestly, it felt very unpleasant—seems like Asian staff target Asian customers.

They attract customers with low prices, resulting in extremely long queues. You have to wait at least 40 minutes, while other rental companies almost have no queues. Because of the crowd, BUDGET's staff were rude and deceived customers!! I had already chosen insurance and paid in full online. After waiting for a long time, I was in a hurry to pick up the car. However, the counter staff aggressively sold us insurance. We said we didn't need it, but they still made us sign and charge an amount equal to the 5-day rental fee. It's terrible.

Get a car with broken Front bumper looks like after front crash. Replaced it immediately to our request. Check car carefully.

Fast respond to our mail, Thank you.