My English isn't very good, but the counter staff were quite patient.

Promoted insurance

Service was satisfactory, and staff were friendly. However, there was no advance notice about the fine for late returns.

The wait was too long, not efficient. Despite the long line, the staff was chatting and joking without speeding up the process.

Renting a car in the US is really convenient. Upon landing, a shuttle bus takes you to the car rental lot. You present your driver's license, international driving permit, and passport, authorize a pre-payment, and they tell you the parking spot. When you find the spot, the car keys are already there waiting for you. Just drive away. Returning the car is even easier. Drive to their parking lot, and an employee uses a device to inspect the car, then provides an invoice. In less than a minute, you're done. We even changed the return location twice during the trip, and they agreed without any hassle. Highly recommended.