I explicitly mentioned during the paperwork that I had already purchased insurance through the app and didn’t need it, but they still added extra insurance. Initially, they gave me a Ford, and I had to negotiate with them to switch to a Suburban. Honestly, it felt very unpleasant—seems like Asian staff target Asian customers.

Budget is quite dominant in Australia. This is my first time using Budget in the U.S. The main reason is the price advantage.

Aggressive Upselling

This is my second time using this rental company. The process is smooth and the service is excellent.

Renting a car in the US is really convenient. Upon landing, a shuttle bus takes you to the car rental lot. You present your driver's license, international driving permit, and passport, authorize a pre-payment, and they tell you the parking spot. When you find the spot, the car keys are already there waiting for you. Just drive away. Returning the car is even easier. Drive to their parking lot, and an employee uses a device to inspect the car, then provides an invoice. In less than a minute, you're done. We even changed the return location twice during the trip, and they agreed without any hassle. Highly recommended.