The time we had to queue was nearly the time we spent flying from Atlanta to Mco !
But the counter staff was excellent and accommodated us very well we all aspects of pick-up. No complaints.
There were a lot of people, and I had to wait in line for about an hour. The service quality was average. Considering it's an airport where many people rent cars, Budget's fees are low. However, the deposit refund is very slow and has still not been returned.
First, they added many insurances without asking me and charged my card directly. After I insisted, they removed two items but left three. When I asked why the amount was different from the order, they said it was a deposit that would be refunded when the car was returned, which was not the case. Second, they tried to persuade me to upgrade the car I had booked. I reserved a Ford Fiesta, but when I arrived, they told me they only had a two-door car, smaller than a Mini Cooper, and suggested adding $10 a day for a bigger car. I refused, and in the end, they did give me a bigger car, a Nissan Sentra, saying it was a free upgrade. This is nonsense; the whole parking lot didn't even have two-door cars!
El auto tenía desperfectos en los frenos y solicité un cambio de vehículo y no me lo hicieron supuestamente no había vehículos
About QEEQ:10.0/10
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Customer Service
Vehicle was nearly new and drove very well.
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