excellent service, pick up takes bit long. if there is car park availabe for customer to drop their car while picking up the car and take back his car at the time of drop off

Excellent service

Helpful staff put us in a car that whilst large was underpowered for its size.Not Budgets issue just an observation.Drop off easy to find and service upon return was great.Small scratch on mirror however lady acknowledged as fair wear and tear which was apprecaited.

Process of booking was easy and good value for money.Would use site again definitely.

Car was exactly as expected, clean and good condition. Pickup was smooth although no breakdown cover offered which I thought unusual as would have liked the option.

First time i’d Hired a car .. I was nervous but turned out to be easy enough I did wax the car and hoover the car due to making it clean and not have water marks on the car and hoovered due to bits in the car that’s why I gave a good not excellent ( i’m Not complaining just saying) I would hire a car from you again due to been easy

Answered all me questions

The car was in a very poor state, despite being told I was being switched to a 'newer car' there was a list of 7 elements of damage to the car on the original rental agreement. On inspection once I went to pick up the car, I found 3 other serious bits of damage to the car, 1 involving the lights that had not been noted. I have attached photos of these. On returning to the car rental desk (as there were no staff in the parking area), I had to wait for previous customers to finish their agreement before flagging up this damage and having my rental agreement amended by hand and signed. I have attached a photo of these amendments. I don't believe this car should have been rented and it had not been well cleaned in advance.