nice！

Overall, it's decent. However, the rental insurance purchased through QEEQ was not recognized by the store, so I had to buy the $25 per day collision damage waiver instead.

I originally booked a Tesla Model 3 for 30 days with full insurance, at an average daily rate of $580, thinking it would be worth it to experience FSD in California. However, when I arrived at the rental store, they informed me there were no cars available. They said I could rent a Chevy Bolt instead, claiming it's in the same category. I was shocked and said, isn't that one of the cheapest electric cars priced at less than $300 per day? The staff member responded dismissively and gave me a 'take it or leave it' attitude. Frustrated, I asked if I could cancel, but he said no money had been charged yet and I could contact my booking agency. Unfortunately, by the time we discussed this, my pickup time had already passed. The customer service at Zuzuche told me the order couldn't be canceled anymore, and I had no choice but to proceed with the rental. I argued that a car priced at half the cost with such a significant difference in size and features could not be considered the same category. The customer service replied that this classification was decided by the rental company, not Zuzuche. Left with no better option, I started searching and comparing prices on the spot and found that the Bolt was indeed $300 per day at the time. I sent the evidence to the customer service team, who contacted Hertz, and after much negotiation, managed to secure a refund. After the refund, I still needed a car, so I had no option but to check what vehicles were available. I ended up renting a Malibu as the safest choice at the time. I'll review the next three-week rental experience later, but spoiler: I booked another Tesla and again, there was no car available when I went to pick it up. It's beyond frustrating. I don't know whether to blame Zuzuche or Hertz, but either way, this car rental experience was a complete scam. Terrible experience!

Service staff was fast and professional. Pick up with smooth with no extra questions asked and no upsell. They took a credit card for holding charge, but other than that, it was take the keys and go.

Simple to use and most importantly, app & website were both fast and very clear about what we were paying for. Customer service is top notch and responds almost immediately.

The car requested was not available. After a lot of discussion with managers, we were eventually given a cabriolet as originally requested which was good. Then halfway through our hire, the front wheel tyres required replacing. Hertz were very good in authorisation of this but we had to go a hundred mikes out of our way and a different route as originally planned to get new tyres put on. The car should have had new tyres from the beginning. I felt that our safety had been compromised

Price did not drop

Dislike: VEHICLE WAS 2 QUARTS LOW ON OIL WHEN I PICKED IT UP