1) The staff waited past closing time due to our flight delay; 2) The vehicle was upgraded to a 7-seater with a large trunk, which we liked.

Service was good and everything was perfect except the return policy since I wanted to return early but they don’t have policy to refund for early return

I wanted to return early but they don’t have policy to refund for early return

The car was exceed expectation is just because they ran out of external GPS and got me a free upgrade to a intermediate class vehicle with built in GPS. The attitude of the customer service from Budget was so so. And took around 20-25 minutes to complete the pick up.

It was good, and the price drop detector did not change anything so no experience of that. The customer service was so so where they should check if Budget has GPS available for me and if the vehicle available for cross border between US and Canada instead of asking me check myself when I meet budget.