Only to improve the pick up time needed to get the vehicle, the rest was smooth and simple

Excellent, I will be using the service often going forward

Simple and quick

I was in a hurry when picking up the car and didn't notice the fuel gauge wasn't full, it was about one bar short. Realized it after driving a few kilometers, so I didn't bother to go back.

Two female customer service representatives argued that a Chinese driver's license and a certified translation were not legal. Although they eventually rented us the car after our persistence, it wasted a lot of time and energy which was very frustrating.

My initial pickup experience was great. However, I had to return the vehicle twice for defect. (First return for minor problem) The first return was very problematic and chaotic and took a long time and car was dirty and sluggish. Customer service was less than stellar. The second return was faster but car did not have CarPlay which was inconvenient. Customer service was adequate. The final return was slow. Unable to checkout at car side with no reason given had to wait in long inside line with pickup passengers. No reason given, but later found i’d been erroneously charged for refuel. Online customer service was great. Sometimes was a long hold but reps were always pleasant and tried to be helpful.