Satisfied

Very satisfied

I booked a Dodge Avenger, but they said it wasn't available and gave me a Corolla instead. I understand that an exact match can't always be guaranteed, but grouping a Dodge Avenger with a 2.4L engine and a Toyota Corolla with a 1.8L engine into the same category doesn't seem logical. They offered an upgrade and insurance when I picked up the car, but I declined. The return process was very quick, and overall, the service was professional. There's a 7-Eleven convenience store to the north of the branch that provides fuel.

The car was not full of gas as promised, half full. Spoke with their customer service and supplied picture of half filled gas tank. Noted and taken care of at Pittsburgh Airport on return. This is why it took about 15 minuets to return. Leaving Grand Rapids was about 15 minutes as well, completing reservation was about 10 min because of my questions. Everyone was very nice and courteous from Budget! TY!

Easy and quick to use your service and I will again. TY!