I rented a car in Madrid and picked it up in the city center. They neither mentioned in the contract nor told me verbally that the car did not have an A-class environmental badge, which meant it could not be driven in the entire city center. As a result, I unknowingly entered the restricted area and received a penalty fine. The rental company should bear full responsibility for this.

Very satisfied

The car was great. Easy to pick up. Dropping off more difficult. Filled with fuel on way to airport as it was three kings day and not all filling stations open. But got turned away at drop off and sent to airport station to fill up again 1.60 euros worth!!!!

Car was not as advertised or even remotely similar, of the model I chose not one was in car park for days meaning they simply were not truthful about range, car was damaged & in poor condition I was charged more than agreed price by 110 euros for no reason Picking up car was long & painful and returning car was nightmare with again long waits & total chaos, I returned car full of fuel but was charged again regardless - altogether disappointing experience

Easy efficient service with pleasant follow up & communications, good service and simple to follow instructions - overall a 5* service

It wasn't obvious which rental agent would be dealing with my rental - turned out to be Avis, after asking at another counter at the airport.