Sometimes the phone isn't answered. The only solution for vehicle issues is to change cars.

Overall, it was good, but the prices are a bit high. However, they do accept translated driver's licenses.

We booked and expected a Peugeot 308 Wagon but were given a Citroen sedan which was not really suitable - we were told it was the only car left available and we didn't have a choice except to pay more and upgrade if we wanted a different car. Would not change the car at a later date without charging us to pay out the existing contract and then start a new contract which was way too expensive.

Very long queue at the counter. Had to wait nearly an hour to pick the car up. However, the process itself was very smooth, the car was exactly as described, pretty much brand new and very clean.