Horrible

Awesome experience — pickup was super quick and easy, the car was almost brand new and really fuel-efficient.

The process of renting and returning the car went very smoothly.

I didn't get the car that I want to rent

Assistant told us we did not have a zero excess when on later checking we did. Charged us extra which was later refunded by the excellent staff at the returns area

Wait time to pickup rental was very long due to a delayed flight, but staff was accommodating, and upgraded me free because the car I originally planned on was in need of service. Drop off time was so quick that it was concerning. Neither pickup or drop off staff would review the issues or damages with the car with me in person and this also concerned me, as I would not want to be charged for damages the car had prior to my use. I drive a 2017 Volkswagen Jetta, that was a little worse for wear. The car had ants, dirty windshields- rear and front, and every seat had water stains. The rearview mirror was broken and wouldn't stay in place. The power windows did not work properly because it is in need of a window modulator. The engine had charging issues and I suggested to the drop off staff that it needed a new battery. I also suggested that the car receive a transmission flush, as the overall mechanical stability was clunky and I was worried the tranny would drop out.

Three website was easy to use, and customer service took care of me when I was in need when my flight was delayed so long and I was fearful that I wouldn't be able to get the rental car after closing time. Service representatives were accommodating and contacted Thrifty for me and ensured that someone would be there to fulfill my rental.