Veachel was great pick up was great drop off was a Shambles
J.D
Canada
Reviewed: Sat, May 9, 2020
About Hertz:7.0/10
The Car was great . It was on the return. I was told to ensure it was brought to the same location and I had informed them that would require some form assistant to either the airport or closest transit. When I returned the car it wS an issue due to it was raining they would not assist in a lift anywhere . After a couple min then they said to take to an other location which wasn't the easiest place to get to as was confusing . They said a ten min drive turned into 30.
They would not apply any discounts or hertz rewards as I use them often .
We arrived locally at around 19:15, and there was no line. The process was quick, but the staff's attitude was not very good. They spoke English in a way that was hard to understand, requiring them to repeat. The response was 'I told you before.' The car return details were also not explained clearly.
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Veachel was great pick up was great drop off was a Shambles
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