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Search for Hertz Car Rentals in Carlsbad

Unexpected bad experience.

Reviewed: Sun, Mar 10, 2019
About Hertz: 5.7 /10
Positive 1. The customer service during pick-up was fast. 2. The customer service during drop-off was equally faster and smooth. Negative 1. I booked a Jeep Cherokee cause I will be driving from San Diego to San Francisco and would need a bigger car so my family will be comfortable. They changed this without notice to a much smaller Buick Encore without any explanation. 2. I ordered a toddler seat for my 5 yo kid and confirmation was sent for this. But at the time of pick-up and I ended up travelling to from Carlsbad to San Diego Airport ( a total of 1 hour ++ trip) and end up wasting half-a-day of our planned trip. 3. and because we have to adjust our trip, we have to extend our rental. 4. I have used Hertz before and they would normally explain the gas and time of return, I totally forgot about these things because of the rush and I ended assuming that I need to fill-it-up in full. I also found out that I was being charged to pay for overtime time charged and I needed to call the customer service to cancel the charges.
Jeep Cherokee image
Hertz
McClellan Palomar Airport(CLD)
Carlsbad
United States
Medium SUV | Jeep Cherokee or similar

Relevant Reviews on Hertz in United States

Lewis Bartholomew

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Reviewed: Sat, Dec 28, 2024
About Hertz: 8.0 /10
They claimed our insurance was incomplete and asked us to pay extra for additional insurance. It was a bit confusing, but after refusing, they still allowed us to pick up the car.
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Hertz
Naperville
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Reviewed: Mon, Sep 14, 2020
About Hertz: 4.0 /10
Because we had four people and seven pieces of luggage, we reserved a Chrysler Grand Wagon Mini Van. However, upon arrival, we were informed that all the Mini Vans were rented out. Knowing we had a lot of luggage, they recommended a two-seater Van instead... After refusing, they gave us a seven-seater SUV, which barely fit all our luggage. The vehicle was not cleaned or inspected before being handed over. The staff's service was very perfunctory with little sense of service. Hertz is really overpriced and low quality. Since I had prepaid, the staff couldn't offer any discounts. Later, I rented from AVIS and the service was much better.

Miles Bell

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Hertz
San Francisco
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Reviewed: Mon, Jul 30, 2018
About Hertz: 2.0 /10
Delayed giving the car by five hours, causing a day's itinerary to be wasted

Godfery Wheatley

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Hertz
San Francisco Airport(SFO)
San Francisco
United States
Reviewed: Tue, Aug 9, 2016
About Hertz: 4.0 /10
I wanted to rent a high-end car like the Chrysler 300C, but I got a Buick LaCrosse instead. That aside, the trunk couldn't be locked, and it could still be opened even when the car was locked, which made me nervous for more than ten days. Another disappointment was that, just like with domestic rental companies, there was no windshield washer fluid! Thankfully, I didn't encounter bad weather; otherwise, I don’t know what I would have done.

M.Laffey

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Intermediate SUV | Hyundai Santa Fe Sport or similar
Hertz
T.F Green Airport(PVD)
Providence
United States
Reviewed: Fri, Jun 1, 2018
“Good”
About Hertz: 8.4 /10
Like: Polite staff member. no delay getting on the road to complete the journey.
Dislike: Vehicle had a annoying noise from the rear on the highway (i suspect a wheel bearing)

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