Overall Satisfied

C.Midori

Australia

Reviewed: Tue, Apr 24, 2018

About Europcar: 9.2 /10

Like: Europcar will be always my first option as I will be my first option always. I'm quite familiar with their requirements, procedures and they always offer better deals and great service.
Dislike: The staff members are always very nice and friendly at Europcar Artamon. However, this time the guy in the reception was a pretty amateur. It took me a long time for me to pick the car up. I had to provide all my information again despite of my online prebooking was done weeks before. I am also a privileged member of Europ Car and they always have my information available in their system. This guy even asked my passport run back at the office to make a copy (??) did not get why as my driven licence was provided. Quite uncommon if you're not from overseas. The procedures this time was very uncommon and that's why I will not give 100% satisfaction.

Europcar

North Sydney

Australia

Economy | Hyundai i20 or similar

1 days rental

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Steward Jenkin(s)

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Brisbane Airport(BNE)

Brisbane

Australia

Reviewed: Wed, Jun 12, 2019

About Europcar: 10.0 /10

Excellent service, timely replacement of the vehicle.

M.Lyu

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Europcar

Launceston Airport(LST)

Launceston

Australia

Reviewed: Sat, Jan 4, 2020

“Smooth but would be great if the booked car is excatly provided on the day”

About Europcar: 9.3 /10

Service at the eurocar was excellent on pick up and drop off the car

About QEEQ: 10.0 /10

Reduce star as the car i booked is not the same model as i wanted. I know with the stated t&c “similiar car” but i am expecting I will get the same model car i have booked but in fact most of the time when hiring a car other model car will be provided on the day so what is the point of showing model on the booking scree page. It kind of upset if the car that i get on the day is worse than what i booked.