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Live chat Email us Service Code: 8511102171
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Reviewed: Thu, Feb 21, 2019
About Routes: 9.0 /10
Overall good experience, the hour wait for the shuttle from airport to location was excessive. Also did not know I needed proof of my personal insurance in addition to the credit card auto insurance coverage I was using. Overall a good experience. I did witness the agent refusing people their rental because their arrival was supposed to be at 10am, they were delayed due to flights and they would not rent to them at 1500h. They actually took them back to the airport and refused to budge saying their rental contract had been closed! Fortunately, I was 30 minutes early, but that was also noted that I was early!
About QEEQ: 10.0 /10
Economy | Kia Rio or similar

Relevant Reviews on Routes Orlando Airport

L. B

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Intermediate | Toyota Corolla or similar
Reviewed: Tue, Oct 1, 2019
“Very easy and fast”
About Routes: 9.3 /10
Excellent service
About QEEQ: 10.0 /10
Very smooth

R.Misra

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Medium SUV | Nissan Rogue or similar
Reviewed: Tue, Sep 17, 2019
“Service similar to a low cost airline. You can fly but with many irritants”
About Routes: 7.7 /10
Had a tough time finding the location in the airport. The location is really not close to the airport and that added more time to pick up. I didn't get the Nissan Rogue as booked but a jeep which is technically an upgrade but inconvenient. The tank was half full which was always a problem for me as I didn't know how much to fill. The folks at the counter were friendly and so also the person who dropped us.
About QEEQ: 8.0 /10

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Intermediate | Toyota Corolla or similar
Reviewed: Wed, Jul 3, 2019
“Will not hesitate to come again.”
About Routes: 9.3 /10
Best car rental experience I ever had in Orlando. The staff is very helpful and to the point. Billing is honest.
About QEEQ: 10.0 /10
Good way to find a rental car online - good price, good choice of cars and local renters.

Karen C.

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Medium SUV | Nissan Rogue or similar
Reviewed: Sun, May 12, 2019
“Confusing pick-up and overcharged.”
About Routes: 8.0 /10
There are 3 Easy, Easi, EZ car rental shuttles at Orlando. Took 1 of those, wrong location, shuttle back to airport, shuttle to Routes. Very confusing. At night and alone. Not sure I would rent off site again. They also insisted on a binder from my auto insurance company. In MA that is only for property. Declaration page (which I had) is for auto. Finally took care of over the phone. Then the SUV I reserved wasn't available. They tried to upgrade me to a BLACK (in FL heat - no way) oversized Jeep that looked more like a hummer. I am 59 and disabled. I would have needed a step to get in. My friend I was visiting could not possibly have gotten in. Miraculously, the Rogue was available after all. In the end, the vehicle was great and return a breeze. Oh, I was overcharged about $12 from what I authorized over the phone. I haven't called about that yet. Not cool.
About QEEQ: 7.0 /10

S.MEEKY

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Compact SUV | Kia Sportage or similar
Reviewed: Tue, Aug 21, 2018
“Excellent”
About Routes: 10.0 /10
Like: Great customer service

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