europcar were very good in the execution of keddy by Europcar

Customer service was very poor on collection. Car availability was very poor so was made to wait instead of being provided with a free available upgrade.

It was very trouble free

Good value and kept informed

Attempts were made to upsell me to a car I clearly didn't need: "Since there's 2 of you a bigger car might be better" What?! It was a fairly aggressive upsell and along with the usual insurance nonsense, showed disdain for the customer

Only one staff member on. Had over an hour to wait for collection. No free coffee or upgrade offered. Staff polite and helpful. Not his fault.

Car wasnt what i wanted. Only similarity was that it was an suv. Really should be able to give you a choice if the one you want isn't available especially as i had booked over a week in advance. I rang up the first day to say that i would be late picking up the car. The phone was answered but no one spoke but you could hear them having a conversation so not good customer care really