if the waiting time is less, it would have been a good experience.

2 hour line to check in. Could have gone and rented another car for close to the amount. Your customer service offered nothing but excuses and "whatever".

The car was dirty and had a lot of scratches in the paint. It also had a lot of miles.

Wait was long at counter. Voluninous paperwork!

Very good.

Regardless of the above star rating I will not be renting from Fox again. After a long day of flying (12 hours) to wait in a line for over 2.5 hours to pick up a car is beyond frustrating! When I asked about where to complete a survey regarding pick up, I was told “don’t bother complaining about the long wait times, we already know”. Your front line staff is the first impression customers receive. Their message, we don’t care about customers.

We waited 2 hours to pick up a car.Considering that we had booked online, the process was excessive. When ball that was completed, we waited another 20 minutes to receive the car. WE WOULD NOT RENT WITH THEM EVER AGAIN.