Good website bad service at rental car counter

Simi

United States

Reviewed: Wed, Jul 10, 2019

About FOX RENT A CAR: 8.3 /10

Was not happy with front counter lady she was rude and did not care how she inconvenienced us and offered no solutions to problem

About QEEQ: 10.0 /10

Great website will definitely use again

Full Size Van | Dodge Grand Caravan or similar

1 days rental

Relevant Reviews on FOX RENT A CAR PHOENIX AIRPORT

Paul Downing

United States

4-day rental

Standard | Dodge Charger or similar

Reviewed: Thu, Dec 7, 2023

“delayed arrival handled professionally and competently.”

About FOX RENT A CAR: 8.0 /10

If it were normal I wouldn't leave a review. I missed my flight b/c traffic and arrived late. I was expedited to the car and barely cleared the gate at 12pm! It would have been another disaster to be punched to the next day and cost men 200.00 plus sorely needed sleep. Thanks to your staff all went well!

About QEEQ: 10.0 /10

I actuall got the charger requested!

S.WarnerCorson

United States

1 days rental

Full Size | Toyota Camry or similar

Reviewed: Fri, Dec 13, 2019

“Except for pickup being so long after a long flight it was fine”

About FOX RENT A CAR: 8.0 /10

It took too long at the counter - there were 3 people behind the counter and about 18 to 20 in line and one left for break leaving only 2. Took over an hour and a half to get car. Everyone was frustrated

About QEEQ: 8.0 /10

Booking platform was fine

j.hopkins

United States

1 days rental

Full Size Van | Dodge Grand Caravan or similar

Reviewed: Wed, May 22, 2019

“good except for service needed more reps to speed up pickup”

About FOX RENT A CAR: 8.0 /10

van was great. getting van took along time. another friend rented a van and was done 45 minutes before me.

Gail

United States

1 days rental

Medium SUV | Jeep Grand Cherokee or similar

Reviewed: Mon, May 6, 2019

“Will never use again”

About FOX RENT A CAR: 4.7 /10

The person who helped us at the service counter was the rudest person I have ever had help me with any purchase. Because of him I will never use this company again. Also, the vehicle was not the same class as I had booked. I was expecting a Jeep Grand Cherokee or similar, and was given a smaller SUV, Mitsubishi Outlander. Aweful

United States

1 days rental

Medium SUV | Jeep Grand Cherokee or similar

Reviewed: Thu, Feb 28, 2019

“NEVER AGAIN!”

About FOX RENT A CAR: 6.8 /10

We waited 2 hours to pick up a car.Considering that we had booked online, the process was excessive. When ball that was completed, we waited another 20 minutes to receive the car. WE WOULD NOT RENT WITH THEM EVER AGAIN.

Good website bad service at rental car counter

Relevant Reviews on FOX RENT A CAR PHOENIX AIRPORT

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