FOX RENT A CAR PHOENIX AIRPORT Review: Pickup/Drop-off Very good, Cleanliness Acceptable, Customer Service Ex......

J.Armstrong

United States

Reviewed: Thu, Apr 25, 2019

About FOX RENT A CAR: 7.7 /10

We waited about an hour for the car. The car was a little dirty and had lots dings. my husband asked if the dings were noted and the young guy said yes and we had nothing to worry about. Everyone around us were very upset because of the wait, we can had to waited for a car for 1hr. Among others. I would think twice about renting from Fox only because of the wait depending on my time schedule. The employees customers service was good and they handled themselves well under the pressure. it was an ok experience.. just ok.

About QEEQ: 10.0 /10

Large SUV | ford Explorer 7 Seats or similar

1 days rental

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k.brown

United States

5-day rental

Medium SUV | Chevrolet Equinox or similar

Reviewed: Sat, Feb 20, 2021

“No amount of savings is worth two hours of indoor late night waiting.”

About FOX RENT A CAR: 8.0 /10

2 hour line to check in. Could have gone and rented another car for close to the amount. Your customer service offered nothing but excuses and "whatever".

S.WarnerCorson

United States

1 days rental

Full Size | Toyota Camry or similar

Reviewed: Fri, Dec 13, 2019

“Except for pickup being so long after a long flight it was fine”

About FOX RENT A CAR: 8.0 /10

It took too long at the counter - there were 3 people behind the counter and about 18 to 20 in line and one left for break leaving only 2. Took over an hour and a half to get car. Everyone was frustrated

About QEEQ: 8.0 /10

Booking platform was fine

United States

1 days rental

Compact | Nissan Versa Note 2 Doors or similar

Reviewed: Sat, Oct 12, 2019

“Rental cars are too expensive in Phoenix.”

About FOX RENT A CAR: 5.7 /10

The car was dirty and had a lot of scratches in the paint. It also had a lot of miles.

About QEEQ: 8.0 /10

j.hopkins

United States

1 days rental

Full Size Van | Dodge Grand Caravan or similar

Reviewed: Wed, May 22, 2019

“good except for service needed more reps to speed up pickup”

About FOX RENT A CAR: 8.0 /10

van was great. getting van took along time. another friend rented a van and was done 45 minutes before me.

Phoenix Airport

United States

1 days rental

Medium SUV | Jeep Compass or similar

Reviewed: Sun, Apr 14, 2019

“DON’T RENT FROM FOX, THE LOWER FAIR IS NOT WORTH IT”

About FOX RENT A CAR: 2.0 /10

Regardless of the above star rating I will not be renting from Fox again. After a long day of flying (12 hours) to wait in a line for over 2.5 hours to pick up a car is beyond frustrating! When I asked about where to complete a survey regarding pick up, I was told “don’t bother complaining about the long wait times, we already know”. Your front line staff is the first impression customers receive. Their message, we don’t care about customers.

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