Very easy experience

They might try to upsell, but if you make it clear from the start that you don't need extra insurance, there won't be any issues.

There were many people in line, but the service was still very good, and the car selection areas were clearly divided.

Only one person at the counter, long wait, but the car's condition is good.

This was my first time renting a car in the USA. It seems like other companies might be similar, but I felt the service was very considerate and the staff had a great attitude.

The ALAMO store at San Francisco Airport was easy to find. Showing the printed order, translation document, driving license, and credit card allowed us to complete the process quickly. The staff recommended insurance for $5 per day, which covered glass damage, so we bought it. We took the order form to the parking lot, chose a white Mustang, and the key was inside the car. We started the car and drove off. Someone at the exit checked the order. It was very simple. Returning the car was also very straightforward. It was easy to find near Los Angeles Airport. The staff scanned the car's barcode and issued a receipt with a handheld device, which concluded the process efficiently.